Privacy Policy
Welcome to Tivazo! This page outlines how we collect, use, and protect your personal information when you visit our website or use our services. By accessing or using our website or services, you consent to the collection and use of your personal information as described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and other contact details.
- Account Information: Username, password, and other credentials used to access our services.
- Payment Information: Billing address, payment method, and other financial information for processing payments.
- Usage Information: Information about how you interact with our website and services, including IP address, browser type, and device information.
- Communications: Correspondence and communications with us, including emails and chat transcripts.
2. How We Use Your Information
We may use your personal information for the following purposes:
- Providing and improving our services
- Communicating with you about your account and our services
- Processing payments and transactions
- Responding to your inquiries and requests
- Analyzing website usage and trends
- Personalizing your experience on our website
- Complying with legal and regulatory requirements
3. Information Sharing
We may share your personal information with third parties for the following purposes:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website and providing our services.
- Business Partners: We may share your information with business partners and affiliates for marketing and promotional purposes.
- Legal Requirements: We may disclose your information when required by law or to protect our rights or the rights of others.
4. How We Protect Your Information
At Tivazo, we are firmly committed to safeguarding your privacy and personal data. We implement a combination of technical, organizational, and administrative measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
Key security measures include:
- Encryption of sensitive data during transmission and storage.
- Secure authentication processes to prevent unauthorized account access.
- Role-based access control, ensuring only authorized personnel can handle sensitive data.
- Compliance with data protection laws including GDPR and CCPA principles.
We do not share personal or sensitive data with third parties except where required to provide our services, comply with legal obligations, or with your explicit consent.
5. User’s Data Processing in Tivazo
Tivazo processes user information only to provide and improve our services.
- Free Plan Users: Basic account data and activity information are stored temporarily for service functionality and automatically deleted after the retention period.
- Paid Plan Users: Additional data necessary for extended features and services is stored securely while the subscription is active.
- External Integrations (Google, Slack, Microsoft Teams, Zoom, Trello, and others): Tivazo uses integrations with trusted third-party providers only for authentication purposes. We do not store or retain external application data (such as Google profile details, Slack workspace data, Microsoft Teams credentials, or Zoom meeting details) beyond what is strictly required for login and verification during your session.
We do not use your data for advertising or resale purposes. Data is never shared with third parties for marketing without your consent.
6. Data Retention
We retain your personal information only as long as necessary to provide Tivazo services and in accordance with our retention policy:
| Data Type | Retention Period |
| User data (Free plan) | 15 days |
| User data (Paid plan) | 90 days |
| External integrations (Google, Slack, Microsoft Teams, Zoom, Trello, etc.) | Used only for authentication, not stored |
| Backup files | Automatically purged within 90 days |
Once the retention period expires, data is permanently deleted from our active systems.
- In case of account cancellation or subscription expiry, user data will be removed according to the retention periods outlined above.
- For free tools and temporary sessions, data is processed only during your active session and permanently discarded once the session ends.
You may request deletion of your data at any time by contacting us at [email protected] . We will process and confirm your request within 30 days.
7. Your Choices
You may choose not to provide certain personal information, but this may limit your ability to access certain features of our website or use our services. You can also opt out of receiving marketing communications from us by following the instructions provided in the communication.
8. Updates to this Policy
We may update or modify this Privacy Policy from time to time at our discretion. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at:
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