Performance Metrics for Call Centers
Maximize team productivity through customized time logs, idle time breakdowns, and leaderboard insights. Identify top performing agents, flag underperformers and record manual time entries feeding into daily/weekly activity reports.
Trusted by teams globally at innovative companies
All in One Agent Management
Supervisor can easily stay on top of their agents without the need to micro-manage. Tivazo helps improve agent visibility in real time with screenshots and productivity stats to visualize daily progress over a live dashboard.
Scheduled Shifts and Attendance Compliance
Tivazo automates clock-ins and outs, monitors punctuality, and logs every manual or scheduled break. This ensures fair, accurate payroll and prevents time misuse as Managers can approve or deny manual time changes with full history logs.
Department wise or Campaign specific Groups
Easily create relevant agent groups as needed and assign leaders to each group who can monitor activity, review screen captures, and manage attendance for their segment. Ideal for multi-client call centers juggling several projects at once.
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Optimize your workflow with Tivazo's platform, built for seamless task management and maximum efficiency.
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Why Enterprises Should Have Tivazo?
Gain comprehensive insights into time spending, manage your workforce, and plan resources in the best and most efficient way.
Before Tivazo
After Tivazo
Seamlessly Compatible Across Various Platforms
Gain comprehensive insights into time spending, manage your workforce, and plan resources in the best and most efficient way.
Track Time & Boost Productivity
Track time, stay organized, and boost productivity by focusing on priority tasks and improving efficiency.
Seamless Team & Workspace Management
Easily manage your workforce with role-based access, instant email invites, and smart group creation. Assign managers and track team performance for seamless collaboration.
Get Instant Insights with Team Reports
Analyze team productivity, track hours, and generate detailed reports with our time-tracking app.
Effortless Time Tracking & Monitoring
Easily monitor your employees' work hours for precise timekeeping and payroll accuracy.
Frequently Asked Questions
Everything you need to know about Tivazo’s asset management system.
The most appropriate call center time tracking software offers real-time monitoring and reporting. Tivazo records the productivity and attendance of the agents.
The productivity of the agents is tracked using an automated tracking dashboard in call centers. Tivazo gives real-time activity and performance statistics.
Call centers minimize downtime by the application of activity monitoring tools. Tivazo differentiates inefficiencies and enhances the performance of the agent workflow.
The metrics of call centers, such as performance tracking, are active time, idle time, attendance, and task output. Tivazo follows these metrics accurately.
Teams in remote call centers monitor work hours with automated software. Tivazo logs and gives clear reports.
Start For free, and it's forever
Optimize your workflow with Tivazo's platform, built for seamless task management and maximum efficiency.
