Have you ever wondered why there are those teams that simply work, and there are those teams that are a continuous struggle, even when you have talented people? It is not about an individual genius, but about the way people…
Have you ever observed how much easier it is when individuals really listen to one another? It is a shame that active listening in the workplace is not given much attention, as many misunderstandings and opportunities are lost because of…
A handshake may appear to be a very basic thing, but it says a lot about you even before you utter a word. Handshake etiquette is the unwritten rule of greeting other people in a confident and respectful way. It…
In the digital workspace of today’s fast-moving world, productivity and time management are equally important. Whether you're a freelancer split between several clients, a remote team manager overseeing a distributed team, or a business leader looking for operational efficiencies, how…
Understanding how you are compensated is important for your finances, whether you are the employee or the employer. Semi-monthly vs bi-weekly pay is often a common one that many employees and employers alike get confused over. Are they the same…
If you have ever worked in a BPO (Business Process Outsourcing) or call center environment, you know how important it is to have everything running smoothly. From managing multiple volumes of customer interactions effectively, while assuring the quality of service…
The days of manual punchcards, spreadsheets in Excel, or yelling across the office to see whether someone punched in are long gone. In the world of remote and hybrid work, attendance software has transformed from a tool to a cornerstone…
As organizations become more focused on results, agility, and lean processes, the productivity formula has been cemented as a pillar of workforce analytics. No matter if you are managing a remote software team or a manufacturing floor, knowing how much…
In today’s highly competitive customer service landscape, having effective call center monitoring software is a necessity, instead of a luxury! All businesses, from small businesses to enterprise contact centers, have a degree of customer service representative(s) that affect the way…
Introduction Proper time management routines aren't about always being busy, but about being productive and less stressed while having enough time for what counts. Whether you work in an office, from home, or have a team to manage, your productivity…
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