Have you ever encountered an individual who justifies their boss even when all other people are aware that the boss is not fair? Or perhaps you see an employee who is working 70 hours a week, stressed out of his…
Managing a team on Mac devices comes with unique challenges. Keeping tabs on employee productivity to maintaining data security, the right Mac employee monitoring software is a necessity. The tools allow companies to track workflows, employee PC activity, and make…
The poor performance of employee can silently undermine the productivity of a team and reduce morale as well as the bottom line of your company. The knowledge of why a worker is not performing well and what can be done…
Today's business world is fast-paced, and call center email quality monitoring has become part of the customer service operations order of business. Email is one of the most used forms of communication today (used by 87% of the U.S. population),…
In the modern competitive business environment, the motivation and commitment of employees are no longer optional, but a necessity. But how can you know the proof of engagement of your workforce? The solution is to monitor the appropriate employee engagement…
User activity monitoring (UAM) is more than just an IT buzzword; it's a mission-critical function in the modern, security-first, digital-first work environment. UAM can provide tremendous value for all organizations – small, medium, or large from identifying insider threats to…
Call center monitoring is more than listening to calls — it provides visibility into how your business communicates, solves problems, and delivers value to customers. With the right monitoring systems, businesses can look beneath the surface of customer interactions to…
In today’s highly competitive customer service landscape, having effective call center monitoring software is a necessity, instead of a luxury! All businesses, from small businesses to enterprise contact centers, have a degree of customer service representative(s) that affect the way…
Remote work has altered the way enterprises operate their teams. It has become crucial to monitor employee productivity and ensure security when people work outside the workplace. That is why remote user monitoring software is of immense significance. And this…
When the Sales Process takes a hit, most managers start troubleshooting the usual things. Maybe the pitch needs tweaking. Maybe the team needs more leads. Or maybe—let’s be honest—someone just isn’t working hard enough. But what if that’s not the…
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