Today's business world is fast-paced, and call center email quality monitoring has become part of the customer service operations order of business. Email is one of the most used forms of communication today (used by 87% of the U.S. population),…
In the modern competitive business environment, the motivation and commitment of employees are no longer optional, but a necessity. But how can you know the proof of engagement of your workforce? The solution is to monitor the appropriate employee engagement…
User activity monitoring (UAM) is more than just an IT buzzword; it's a mission-critical function in the modern, security-first, digital-first work environment. UAM can provide tremendous value for all organizations – small, medium, or large from identifying insider threats to…
Call center monitoring is more than listening to calls — it provides visibility into how your business communicates, solves problems, and delivers value to customers. With the right monitoring systems, businesses can look beneath the surface of customer interactions to…
In today’s highly competitive customer service landscape, having effective call center monitoring software is a necessity, instead of a luxury! All businesses, from small businesses to enterprise contact centers, have a degree of customer service representative(s) that affect the way…
Remote work has altered the way enterprises operate their teams. It has become crucial to monitor employee productivity and ensure security when people work outside the workplace. That is why remote user monitoring software is of immense significance. And this…
When the Sales Process takes a hit, most managers start troubleshooting the usual things. Maybe the pitch needs tweaking. Maybe the team needs more leads. Or maybe—let’s be honest—someone just isn’t working hard enough. But what if that’s not the…
With the advent of new work environments which have emerged rapidly, it is becoming evident that employee privacy in the workplace will be a major issue of concern. As we become more digitally driven in customizing our workforces (hybrid work,…
In our digital world, privacy concerns are greater than ever before—especially in the workplace. Recently, a growing concern among employees is the existence of hidden cameras at workplace. Some employers are using hidden cameras for security reasons, to deter theft…
Introduction As the modern workplace continues to shift, especially in regards to hybrid and remote work, the hunt for new tools to support accountability and productivity for employers, team leads, and managers is not a new phenomenon. Screenshot monitoring software…
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