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Running a business in the modern world is more difficult than ever before. Prices continue to increase, competition is intensifying and customers are demanding quicker service. The only way to remain ahead is to ensure that each hour, each dollar…
Introduction Each unanswered phone, a lengthy queue, or a delayed consumer-related problem can waste thousands of dollars of business. In the case of call centres, efficiency is not a metric; it is the spine of customer satisfaction and business. Call…
Ever felt stuck at work or in a project and wondered why things just aren’t clicking? Probably, you are dealing with a skill issues. It is more typical than you imagine, and it is not necessarily a matter of technical…
Probably one of the most underestimated issues of the current work culture is toxic productivity. It is when you go an extra mile to work despite your physical and mental health being compromised. When you take a break, you feel…
In this modern age, it’s increasingly difficult to remain focused and productive. On any given day, we can easily feel like we are running behind and spending the majority of time dealing with distractions, interruptions, notifications, or competing priorities. Wouldn't…
Competency tests are more than a formality in the quickly changing world of career progression - they can be the key to unlocking opportunities. You're at a fork in your career, and with one test could unlock a significant promotion,…
The modern business environment is characterized by a high rate of competition, which makes it impossible to run an inefficient business. Each minute, dollar, or other resource lost eats away at your bottom line and competitive advantage. This is why…
SaaS applications are constantly changing with updates coming at rapid intervals, a multi-tenant environment creating testing complexity, and integrations that increase testing scope and pressure for availability, causing a need for faster, better test completion. Traditional manual testing cannot keep…
As organizations become more focused on results, agility, and lean processes, the productivity formula has been cemented as a pillar of workforce analytics. No matter if you are managing a remote software team or a manufacturing floor, knowing how much…
Idle time is the unknown enemy of productivity and creeps up unnoticed as it saps efficiency, engagement, and ultimately profits. But what if you could not only identify idle time but recognize it as the opportunity it is? In this…
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